Remote Support

Feature Description
Remote Assistance Provide remote assistance to any user on a managed computer. The user requests remote assistance using the included Support Center application, and OptiTune will notify you when a remote assistance request is received.
Remote Connect Remotely connect to any managed computer, and control its desktop with your keyboard and mouse. You can login or switch between desktop sessions on the remote computer by sending the Ctrl-Alt-Del command.

Note that the remote assistance / remote connect software was developed by Bravura Software LLC as a high performance solution for OptiTune, and is not a repackaged open source solution (e.g. VNC).
Remote Command Prompt Have you ever wanted to start a command prompt on a managed computer right from your web browser? OptiTune lets you do so, so you can quickly peform simple administrative tasks using the windows command prompt you already know. Go to the computer details page, and click on "Command Prompt" to start the web based command prompt, with a real time, live connection to any computer managed through OptiTune.
Remote Task Manager View all running processes on a remote computer, end processes, change process priorities, and more. Also, view live graphs of CPU, Memory, Disk, and Network usage, in a similar fashion to the task manager built into windows. The graphs are updated in realtime, giving you a better handle on any performance problems for a server or client computer.
Remote Services Manager Manage all windows system services from this tool. Start, Stop, Pause, and Resume any system service, or change the startup type (Manual, Disabled, Automatic, etc...). View which services are running, and which have stopped, and more.
File Transfer During a remote assistance or remote connect session, you can transfer/copy files between your computer and the computer you are connected to. Or, initiate a file transfer to any managed computer directly from the computer details page.
Firewall/NAT Traversal The remote connect software works even when both computers are behind firewalls, since all that is needed is an outgoing HTTPS connection to the OptiTune relay servers.

A global network of relay servers in 15 distinct geographic locations is used to facilitate the fastest possible remote connect session.

If a local network connection to the remote computer is available, it will be used instead.
Support Center The Support Center is a client side application included with OptiTune. It provides an end user with support options for requesting help. The administrator can decide which groups of computers will have the Support Center application enabled, and which support options are available. The Support Center application can also be fully customized (branded) with your company's logo and information.

Monitoring and Alerting

Feature Description
Monitoring and Alerting OptiTune can actively monitor for events, and alert you when they occur. The list of events, event categories, notification groups, mail templates, and subscriptions can all be customized.
Email Alerting Alert administrators to important events by sending them email messages.
SMS Alerting Alert administrators to important events by sending them SMS text messages. There is no extra charge for SMS messaging.
Mail Templates Customize the format and content of the email message templated used to send alerts, as well as the SMS message template. Specify HTML or plain text format. You can also add your own company's branding to alert emails, and precisely define how alerts are displayed within an email.
Notification Groups Define various groups of users to notify with a "notification group". You can choose from the list of current OptiTune administrators, as well as add other members by specifying their email addresses and/or SMS numbers.
Events Customize the list of events that are available in OptiTune. Create, delete, rename, and edit events. Each event has the following components:
  • Name
  • Description
  • Severity
  • Categories
  • Type
  • Parameters
You can also load a default list of events at any time.
Alert Subscriptions Subscribe a notification group to a list of event categories, for a given group of computers. You can assign different groups of administrators to be responsible for specific groups of computers.
Alert Subscription Scheduling Create a weekly schedule for when a notification group can be notified of new alerts. Specify various days of the week and times for the weekly schedule. This is useful for when you only want to notify certain administrators of events during certain times (e.g. core business hours, weekends, weeknights, etc...).
Alert History View the list of all alerts which have occurred in your organization, all in one place.

Application Deployment

Feature Description
Install Applications Deploy applications to client computers through OptiTune. OptiTune comes with a special "package creator" tool, which is a guided wizard for packaging applications for deployment.

Application packages can be hosted in OptiTune using your account's included Cloud Storage, distributed through your own HTTPS server/Amazon S3/Azure, or through local network shares to save bandwidth and speed up installation.

Step by step help guides are included for deploying popular applications, like Microsoft Office. The package creator tool also helps you easily package other applications.
Prepackaged Applications Packaging a single application for deployment can take a significant time investment. With prepackaged tasks, you can deploy popular applications almost instantly by importing commonly used applications that have been professionally packaged by Bravura Software's support engineers.
Cloud Storage Each organization in OptiTune is granted a minimum of 5 GB storage for installer packages, scripts, and any other files you wish to store or make available for download.
Uninstall Applications Uninstall applications on client computers using OptiTune. To uninstall an application, multiple methods can be used including: the Windows Installer, command line, or the uninstall registry key.

Create uninstall tasks easily by clicking on a single button, when viewing applications installed on a computer.
Repair Applications Use OptiTune to perform a repair of an MSI based application on a client computer, if a user is experiencing trouble using an application.

Automation

Feature Description
Scripting Deploy scripts to client computers through OptiTune. Supported scripting technologies include:
  • Batch Files (.bat, .cmd)
  • Power Shell (.ps1)
  • Windows Script Host (.vbs, .js, .wsf)
  • Python (.py)
  • Perl (.pl)
  • Ruby (.rb)
  • Bravura Settings Script (.bvs)
You can also view each script's console output from the OptiTune management console, to troubleshoot any problems with your scripts.
System Tasks Execute system tasks on a group of computers, or a single computer. System tasks include:
  • Restart
  • Shutdown
  • Sleep
  • Hibernate
  • Schedule Disk Check
  • Defragment
  • Kill Process
  • Start/Stop/Restart Service
Deployment History View all deployment results for a task deployment, not just the most recent one. Or, view the entire deployment history for a single computer.
Favorite Tasks Define a list of your favorite tasks (install, uninstall, script, system, etc...) and execute them directly from the computer details view page, with 2 clicks.

Patch Management

Feature Description
Windows Updates Install windows updates, and view information on available updates for all computers. Define specific include and exclude filters for installing updates to a computer or group of computers. View detailed update status for each computer, aggregate update status for groups of computers, and detailed update information.

Malware Protection

Feature Description
Antivirus Integration OptiTune integrates with 3rd party Antivirus software that you already own, or in many cases is free.

Execute antivirus scans, see which computers have unresolved threats, and get detailed information on each threat detected. Schedule automatic scans, signature updates, and more. View a threat summary, which shows the number of computers affected by each threat.

OptiTune currently integrates with the following Antivirus programs: Note that Microsoft includes free antivirus protection in Windows 8, 8.1 and above in the form of Windows Defender, with which OptiTune fully integrates. More integrations are planned for future releases.

Performance Monitoring

Feature Description
Performance Monitoring

Monitor the performance over time for various areas of each client computer, and also view aggregate performance for any group of computers.

The following performance areas can be monitored:

  • CPU Usage
  • Memory Available
  • Memory Pages/sec
  • % Disk Time
  • Disk Queue Length
  • Disk Total MB/sec
  • Disk Read MB/sec
  • Disk Write MB/sec
  • Network Total MB/sec
  • Network Received MB/sec
  • Network Sent MB/sec
  • Network Packets/sec
  • Network Bandwidth
  • Number of Processes
  • Number of Threads
  • System Up Time

Inventory & Asset Management

Feature Description
Application Inventory Perform a complete inventory of all installed applications in your organization. Verify compliance with software licenses you currently own.
Hardware Inventory Perform a complete inventory of all computers in your organization. Collect information on hardware details, system asset tags, current users, and more.
Detailed Computer View For any computer, you can view all of its associated hardware and software details through OptiTune.
Data Export Export your organization's data in either .csv or .xml format. You can export the following types of data:
  • Computer Hardware
  • Applications
  • Malware
  • Malware Protection
  • Performance
  • Deployments
  • Alerts
Geo Location View the location of all your organization's computers on a map, or view the city/state/country information for all computers in a tabular format.

OptiTune Management Server

Feature Description
Cloud Based Management Server Manage computers from any device with an HTML5 browser and an internet connection, at https://manage.opti-tune.com.

Access the OptiTune management server from:

  • Any computer (Windows/Mac/Linux) with a modern web browser
  • Apple iPad/iPhone/iPod
  • Android Phone/Tablet
  • Windows Phone
  • Blackberry
All managed computers don't need to be on the same physical network, since they communicate with the management server over the internet using HTTPS.

This allows roaming users with sporadic internet access to be managed through OptiTune, as well as those behind firewalls.
Self Hosting Option For customers who purchase 50 or more client licenses, you can self host the OptiTune Management Server on your own physical server, or on another cloud service.
Multiple Accounts Create multiple administrator accounts in OptiTune, to allow more than one IT professional to manage your organization's computers.

You can also create multiple "Report Viewer" accounts, which can only view reports. Or, create "Remote Assistance Technician" accounts who can only view reports, and handle Remote Assistance requests from end users.

Finally, for larger organizations, you can restrict an account to only operate on a designated group or business entity. Or, for managed service providers, add a customer as a "Report Viewer" with access restricted to only his or her company's computers.
Two Factor Authentication When logging in, your OptiTune user account can be authenticated by either a password, or a combination of a password or code that is sent by text message to your phone, or email.
Auditing All user actions inside OptiTune are audited, including the IP Address, web browser, page path, and changes to all configuration data.

Other Features

Feature Description
Custom Branding Brand the OptiTune Support Center with your own company name, logo and icon.

End users will only see your branding, and won't be aware that their computer is managed through OptiTune.
Lightweight Agent The OptiTune agent software is distributed as a single executable, which you install on each client computer. It runs silently in the background as a system service, so computers that don't have logged in users can still be managed. The OptiTune client is also easy to remove, since it is packaged as a single executable, and includes an uninstall entry in Add/Remove Programs.
Customizable Agent Installer For an end user friendly installer that is fully customizable with your own branding, company name, and logos, you can generate a custom installer which will install the OptiTune agent on a computer. You can even change the application name and publisher name, so the user won't even know you are using OptiTune, and will only see your branding information.
Computer or Group Management You can assign individual computers to groups that you create, use the built in groups, or define membership rules to automatically assign computers to a group.

For all settings and reports in OptiTune, you can manage them using a group of computers, or individual computers.
Organization Structure Define a hierarchy which accurately reflects your organizational structure, as it relates to your IT assets and computers. You can define a hierarchy of Departments, Sites, Companies, and Customers. This feature makes it easier to manage thousands of computers that may belong to different companies, internal departments, or physical locations. It's also quite useful for Managed Service Providers (MSPs) that manage many different customers, all from the same OptiTune organization.


OptiTune Agent Software - System Requirements

Requirement Description
Operating System Windows XP, Vista, 7, 8, 8.1, 10, Windows Server 2003, 2003 R2, 2008, 2008 R2, 2012, 2012 R2, or 2016.

Embedded versions of Windows are also supported.
Processor 500Mhz or higher
Memory 128MB or greater
Hard Disk Space 30MB
Other Requirements An internet connection is required for windows updates. A connection over the internet or local network to the OptiTune managment server is also required.

Note that the OptiTune agent and Remote Connect software does not require the .NET Framework and will run on embedded (Industrial/Point of Sale) versions of Windows.

OptiTune Management Server - System Requirements

Requirement Description
Operating System Windows Server 2008, 2008 R2, or 2012
Processor Intel Xeon E3 class or higher
Memory 4GB or greater
Hard Disk Space 2GB
Other Requirements
  • IIS 7.5, with ASP.NET 4.6.
  • Microsoft .NET Framework 4.6
  • Microsoft SQL Server 2008 R2 or higher (includes the Express Editions)