OptiTune & ConnectWise Manage Integration

OptiTune’s deep integration with ConnectWise Manage lets you seamlessly synchronize customers from ConnectWise Manage to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as configurations in ConnectWise Manage, with quick access links in ConnectWise to manage the computer, or connect to it remotely from OptiTune.

You can also setup tickets to be created in ConnectWise Manage automatically, whenever an alert is generated in OptiTune, and define a ticket template to use when creating each ticket.

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OptiTune's integration with ConnectWise Manage includes the following features

Synchronize Customers and Sites

OptiTune will automatically sync your customers from ConnectWise Manage so they are always up to date in OptiTune.

Synchronize Computers

When you assign computers to customers in OptiTune, they will show up as configurations in ConnectWise Manage, with quick access links to manage them in OptiTune, and relevant technical details available in ConnectWise Manage.

Quick Connect

Quickly connect to any computer directly from ConnectWise Manage using the links that the OptiTune integration provides. You can also view detailed information on the computer directly in ConnectWise Manage.

Create Tickets

When an alert is triggered in OptiTune, you can automatically create and assign a ticket in ConnectWise Manage using a ticket template that you define in OptiTune.