Frequently Asked Questions

OptiTune lets you manage all PCs in your organization from a central website, using a modern web browser. As long as a client PC has an internet connection, it can be managed through OptiTune. You can manage a wide variety of geographically separated PCs in multiple sites with OptiTune.

OptiTune uses a classic client/server architecture, but with a twist - the clients only ever contact the server through HTTPS calls. This allows clients which are behind firewalls to still be managed through OptiTune, as long as the firewall allows outgoing HTTPS calls to the OptiTune management server.

The management server is a straightforward ASP.NET web server, running on IIS 7.0, with Microsoft SQL Server 2008 R2. Your organization can either setup their own management server, or use cloud hosted management servers provided by Bravura Software

Each client computer has a lightweight software agent installed, the OptiTune Agent. This executable runs as a service in the background, silently polling the management server for any configuration changes or tasks to execute. Whenever a task is scheduled to execute (e.g. install windows updates, or run antivirus scan), the OptiTune Agent software will execute the tasks, and report the results to the central management server.

The administrator can login to the management server to view all client computers in the organization, and schedule tasks or make configuration changes to client computers using the management server. Because the management server is web based, this allows the administrator to login using any modern web browser, either from a Desktop PC or Laptop, or from a Tablet or Smart Phone.

OptiTune can manage any PCs with the following operating systems:

• Windows XP, SP3 or higher
• Windows Vista
• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
• Windows Server 2003
• Windows Server 2003 R2
• Windows Server 2008
• Windows Server 2008 R2
• Windows Server 2012
• Windows Server 2012 R2
• Windows Server 2016
• Embedded Versions of Windows (based on XP or above)

Yes, you can install the OptiTune management web server on your own hardware, and run the entire system behind your own firewall.

You will need to:

1. Purchase client licenses
2. Register your organization on the cloud hosted OptiTune management server
3. Install the agent software on each computer you want to manage
4. Login to the OptiTune management server to view or manage the computers in your organization

Read the Getting Started guide for step by step instructions.

Login to the OptiTune administration console. You can use any device with a modern web browser to access the OptiTune administration console. This includes a PC, Mac, iPad, Android Tablet, iPhone, Android Phone, Blackberry, or any other device with a modern web browser.

Note that if you are hosting your own OptiTune management server, you will need to access it using the IP Address or domain name you have setup for this server.

OptiTune Agent Log

32-bit Windows:	C:\Windows\System32\config\systemprofile\AppData\Local\Bravura\Logs\OTService.log
64-bit Windows:	C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Bravura\Logs\OTService.log

You will need to wait at least 30 minutes for the computer to show up in OptiTune. If the computer was not connected to the internet when you installed the agent, it may take up to 24 hours after the computer gets a working internet connection.

If you are still not seeing the computer show up in OptiTune, go through the steps under Computer is showing up as "Not Connected" below.

System information (hardware details, installed applications, windows updates, etc...) is typically updated every 24 hours. If the computer did not have an internet connection or the ability to communicate with the OptiTune management server, it may be delayed by another 24 hours.

Time sensitive information, like detected malware, is updated every 4 hours.

Performance information, such as CPU usage/Memory usage is updated once an hour.

1. Make sure the OptiTune agent is installed on the client computer. It will show up in the Add/Remove Programs Control Panel as "OptiTune Agent" when it is installed
2. Verify that the OptiTune agent is running on the client computer.
   1. On Windows 8.1 or above, right click on the Start Icon in the lower left corner of the screen, and select "Computer Management".
   2. Under "Services and Applications", select "Services"
   3. Look for the "OptiTune Client" service, and make sure that the "Status" is listed as "Running"
3. Verify that the computer has a working internet connection.
4. Verify that you can connect to the management server from a web browser on the client computer. If not, your company firewall may be preventing outgoing access to the management server.
5. Look for the agent log (see below for the location), and see if there are any useful messages in it. If not, send the agent log to Bravura Software's customer support team.
   

   OptiTune Agent Log

   32-bit Windows:	C:\Windows\System32\config\systemprofile\AppData\Local\Bravura\Logs\OTService.log
   64-bit Windows:	C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Bravura\Logs\OTService.log

Verify that the OptiTune agent is installed and running, by following the steps for Computer is showing up as "Not Connected".

Look in the logs for both the "Remote Connect" software (run on the IT Support computer), and the "Remote Service" software (on the destination computer), for any messages about connection issues. If you don't see anything relevant, send both log files to Bravura Software's customer support team.

Remote Connect Log (IT Support Computer)

Windows:

C:\Users\<YourUserName>\AppData\Local\Bravura\Logs\RemoteConnect.log

Remote Service Log (Destination Computer)

32-bit Windows:	C:\Windows\System32\config\systemprofile\AppData\Local\Bravura\Logs\RemoteService.log
64-bit Windows:	C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Bravura\Logs\RemoteService.log

You can view it here

You can view it here