OptiTune’s deep integration with Autotask lets you seamlessly synchronize customers from Autotask to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as configuration items in Autotask, with quick access links in Autotask to manage the computer, or connect to it remotely from OptiTune.
You can also setup tickets to be created in Autotask automatically, whenever an alert is generated in OptiTune, and define a ticket template to use when creating each ticket.
OptiTune's integration with Autotask includes the following features
OptiTune will automatically sync your customers from Autotask so they are always up to date in OptiTune.
When you assign computers to customers in OptiTune, they will show up as configuration items in Autotask, with quick access links to manage them in OptiTune, and relevant technical details available in Autotask.
Quickly connect to any computer directly from Autotask using the links that the OptiTune integration provides. You can also view detailed information on the computer directly in Autotask.
When an alert is triggered in OptiTune, you can automatically create and assign a ticket in Autotask using a ticket template that you define in OptiTune.